Doug Proctor   UX design portfolio

My best work

All aboard

When a biomentric authentication startup has spent 6 years in R&D and is finally ready to hit the market, a lot of things need to be in place. I was brought in to solve internal bottlenecks and create a scalable onboarding platform.

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146,000 phone calls later

When an energy company loses 60,000 customers a month, gets 4000 customer support calls each day, costing £200,000 per month, it's worth taking a look at how design can help retain and inform customers, and cut costs.

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